Techoil services -
support every step of the way

Implementation services

COMPREHENSIVE, EFFECTIVE, PROVEN

Effective implementation is critical to ensuring you get the maximum benefit from your software investment. To ensure you get fast and effective product implementation Inatech uses its proven 4D methodology.

So once you choose Techoil, you can be confident our team of experts are ready to deliver.

4D methodology

Integration services

MAKING EVERY CONNECTION COUNT

Because no software product works in isolation Inatech has developed a comprehensive range of integration services.

Standard APIs: Drawing on Inatech's deep knowledge and experience of the oil market, the Techoil solution has been designed to easily integrate with other back-office applications and market data engines through standard APIs.

Connectors: Pre-built or tailored point-to-point connectors are available. Gathering Management Information System (MIS) reports isn’t always easy, especially when there isn’t one single integrated source where reports can be generated. Inatech offers a range of pre-built connectors as part of its Connector Library. These pre-built connectors are specific to the marine and oil trading industry and include:

Market price
Email

Labs
ERP integration

Vessel voyage management system

If these don’t meet your specific business requirements the team can create and tailor connectors to match your business needs.

Advanced integration platform– Inacloud* (an Inatech product)

We understand that integrating multiple applications both on-premise and in the cloud can feel quite daunting. That’s why Inatech has developed Inacloud, a flexible, powerful cloud integration product more comprehensive than the common Integration Platform as a Service (iPaaS). Inacloud has been designed to integrate any ERP, CRM, custom legacy , on-premise, cloud, social and mobility applications, allowing you to manage your business on one single interface.

To find out more about inacloud, visit www.inacloudsolutions.com

*Inacloud is an independent product

First-class customer support experience

AVAILABLE JUST WHEN YOU NEED IT

With every product comes questions. Our customer support team understands your business and the product questions you may face. Our team is available to provide support across all channels of communication and at a time that suits you.

hours of coverage

HOURS OF COVERAGE

Option for business hours support and round the clock support
support

SUPPORT CHANNELS PROVIDED

  • Phone Support
  • Email Support
  • Web Support

Training

HELPING YOU GET THE BEST OUT OF OUR SOLUTIONS

We provide practical product training that ensures users are up and running with Techoil as soon as possible.

  • The training will be delivered on the product with demo data.
  • The training will be role based covering traders, operations, risk managers, back-office and management.
  • Each of the users in the training will have a username and password to access the system.
  • The day-to-day operation of each user persona would be run through with the users.
  • Users will have the opportunity to use the system themselves to try out their key business scenarios.
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